Frequently Asked Questions

Frequently Asked Questions


We provide a wide range of professional services to meet your needs. We promise to provide every service with a smile, and to your highest level of satisfaction. 
  • How much will the equipment, monitoring, and installation cost?

    Home security costs vary depending on three factors: the design – features and benefits of your system, the size of your property, the number of entry points (equipment).

    Alarm system equipment and installation charges and prices range from the low end of around $200 to $300 on the lower end for a very basic alarm system designed for an apartment or small home.  For larger properties, business or commercial systems expect a range from $800 to $1,2000, or more.  

    Keep in mind that you may not need to buy new equipment at all. Many local security providers like TCI Security and Surveillance are able to reuse most, if not all, of your existing security system.

  • How do I change the time and date on my DSC alarm system?

     Most DSC alarms can be set up by our installers to automatically adjust for daylight saving time. If this isn’t happening, please ask us to set up that option the next time we’re at your home or business. Until then use these instructions:

    Lets say it’s 3.05pm on March 4th 2015 and your master code is “1212”

    You will use your keypad to enter *6, 1212, 1, 1505, 03, 04, 15, #.

    Note: *6 is the “star” key on your keypad followed by the number 6. Time is entered using 24hr format. Spaces and commas are used only for clarity, actual keystrokes would be *6121211505030415#.

  • How do I change the code on my DSC alarm system?

    Most DSC alarms are capable of having multiple codes for individual users, one of which is the “master code” which is used as a user code and is also the code used to program all other codes.

    If you only know of one code for your system, that will typically be the master code.

    Let’s say your current master code is 1212 and you want to change it to 2121.

    You will use your keypad to enter *5, 1212, 40, 2121, #.

    Note: *5 is the “star” key on your keypad followed by the number 5. “40” is the location always used for the master code.

    Spaces and commas are used only for clarity, actual keystrokes would be *61212402121#.

    To add or change a second code for a second person to use, that is say 4321, enter *5,1212, 01, 4321, #.

    To delete this second code (code 01), enter *5,1212,*#.

    More codes can bed added substituting the “01” for 02, 03, etc.

    If more than 30 codes are to be used, please check you user manual or call us for more instruction as certain codes like “33” are often set up as duress codes to call the police if used.

  • My alarm system was not installed by Mountain West Securty. Can you Monitor and Service it?

    Yes, we can service and monitoring your existing system, our techs are trained and proficient in all of the major brands of security panels.

  • Why choose TCI Security over a national or larger security company?

    TCI Security can offer all of the latest and best products that the national companies sell, but typically at a reduced rate. We are dedicated to installing better systems and giving all of customers great service to earn your loyalty and keep your business because our agreements are month to month.

  • How Long is our Alarm Monitoring Contract?

    Our contracts are typically “month to month” with customers . This We feel our contracts protect our customers as well as us as monitoring rates are guaranteed not to change during the contract period.

  • What if my phone lines are cut?

    If your phones are cut or disabled for any reason, your alarm signal will not reach our Alarm Monitoring Center unless you currently have a Cellular backup unit, or an IP monitoring module, either of which can be added to an existing system at any time. However if phone line connectivity is lost, your system will immediately sound a trouble condition warning to notify you if you’re home. If you are away from home, our central station will know about the problem within 24 hrs and notify you of the problem. TCI Security is one of very few companies that set up all of our customers systems to send a 24 hourly test signal to the central station.

Interested in our services? We’re here to help!

We want to know your needs exactly so that we can provide the perfect solution. Let us know what you want and we’ll do our best to help. 
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